Shipping policy

Shipping Policy (English)

UNIAO A G F COMERCIO LTDA
Last updated: December 31, 2025
This Shipping Policy applies to all orders placed through our website and governs the shipment of products to the United States (USA) and the United Kingdom (UK).

1. Service Area

UNIAO A G F COMERCIO LTDA currently ships exclusively to the United States of America (USA) and the United Kingdom (UK). We do not deliver to Brazil or other countries.

2. Order Processing and Origin

The administrative processing of orders is carried out from our headquarters in Brazil (Rua Presidente Tancredo Neves, 534, Prudentópolis, Paraná). However, the products are shipped and produced by our global logistics partners and suppliers.
•Processing Time: The standard processing time is 48 business hours (two business days) from payment confirmation.
•Operating Days: Processing and shipping occur Monday through Friday, excluding Brazilian national holidays.

3. Shipping Options, Costs, and Estimated Delivery Times

We offer two shipping options to meet your time and cost needs. The timelines below are estimates and may vary depending on the destination region and logistical factors.
Destination
Shipping Method
Cost
Estimated Delivery Time (After Processing)
United States (USA)
Free Shipping (Standard)
Free
15 to 30 days

Paid Shipping (Full/Express)
$10.00 USD
7 to 21 days
United Kingdom (UK)
Free Shipping (Standard)
Free
10 to 20 days

Paid Shipping (Full/Express)
$8.78 USD
7 to 14 days
Important Note on Timelines: Delivery times are estimates and represent the maximum expected time. In many cases, orders may arrive sooner than the predicted timeframe.

4. Carriers Used

We utilize a network of renowned international carriers to ensure safe and efficient delivery, including, but not limited to: DHL Express, FedEx, UPS, and international postal services (such as USPS and Royal Mail) in partnership with our suppliers.

5. Import Duties and Customs Fees (DDP)

UNIAO A G F COMERCIO LTDA is fully responsible for all applicable import duties, taxes, and customs charges for orders shipped to the USA and the UK.
•What this means: The price you pay at checkout is the final price. You will not be charged for additional fees upon delivery. This service is known as Delivered Duty Paid (DDP).

6. Order Tracking

All orders, regardless of the shipping method, include a tracking number.
•The tracking number will be sent via email once the order is dispatched.
•Tracking information may take up to 48 hours to be updated in the carrier's system.

7. Delays and Delivery Issues

The Company is not responsible for delays caused by force majeure events, such as strikes, natural disasters, or prolonged customs delays. In case of a significant delay, please contact our support via email at celaremode@gmail.com. Or by phone +55 (42) 99836-1910, via WhatsApp.